Auto Claims Quality Coach & Training Lead

Desjardins; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance including telemedicine

Health and wellness expense reimburse

Telework equipment

Job summary

Desjardins is seeking a quality control analyst for a 12-month temporary role in the automobile appraisal claims department. You will act as a technical expert and coach to automobile appraisers, improve QA tools, standardize claims and client experience policies, and develop and present training for appraisers.

You will diagnose issues, provide opinions per discipline rules, and recommend implementations. The position involves updating audit tools to reduce settlement costs, reviewing claims,

Qualifications

• Bachelor’s degree in a related field.
• A minimum of three years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.
• Advanced experience in estimating.
• Must have a valid driver’s license.

Responsibilities

• Update audit tools used to reduce settlement costs and evaluate how claims are handled.
• Review claims, identify shortcomings, prepare reports and recommendations, and advise on how to implement recommendations.
• Help prepare and update competency plans to address issues. Help analyze and standardize the way claims policies are applied. Help develop work tools, methods and processes.

Skills

Quality assurance

Training design

Coaching appraisers

Data analysis

Process improvement

Education

Bachelor’s degree in a related field

Job description

Desjardins is seeking a quality control analyst for a 12-month temporary role in the automobile appraisal claims department. You will act as a technical expert and coach to automobile appraisers, improve QA tools, standardize claims and client experience policies, and develop and present training for appraisers.

You will diagnose issues, provide opinions per discipline rules, and recommend implementations. The position involves updating audit tools to reduce settlement costs, reviewing claims,