Auto Claims Administrative Specialist – Fast-Paced Support

FIRST GROUP AMERICA INC; Kentucky; On-site; USD 36,000 - 54,000; Full time

Job summary

FIRST GROUP AMERICA INC is seeking an experienced administrative professional to support claims operations in a transportation-focused environment. You will assist with intake, documentation, and processing of incidents, coordinating with law firms, insurance companies, and parents.

The role requires strong organizational skills, attention to detail, and proficiency in Microsoft Office, with preference for those familiar with claims management software.

Qualifications

• Auto claims experience required.
• 3+ years of administrative experience in insurance, logistics, or claims support.
• High school diploma or equivalent; associate degree preferred.
• Familiarity with legal/transportation terminology is a plus.
• Excellent verbal and written communication; strong organizational skills.

Responsibilities

• Assist Claims Adjusters with intake, documentation, and processing of transportation-related incidents (bus accidents, student injuries, property damage).
• Collect, organize, and manage driver and police reports, student rosters, medical records, driver logs, and photos.
• Receive and route calls, emails, and correspondence; respond to inquiries from law firms, insurance companies, parents, and medical offices.
• Track and document compliance with transportation safety and reporting regulations.
• Maintain accurate electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects.

Skills

Auto Claims experience

Microsoft Office

Communication skills

Organizational skills

Multitasking

Education

High school diploma

Associate degree preferred

Tools

Claims management software

Excel

Job description

FIRST GROUP AMERICA INC is seeking an experienced administrative professional to support claims operations in a transportation-focused environment. You will assist with intake, documentation, and processing of incidents, coordinating with law firms, insurance companies, and parents.

The role requires strong organizational skills, attention to detail, and proficiency in Microsoft Office, with preference for those familiar with claims management software.