Administrative Assistant

First Student; Cincinnati (OH); On-site; USD 55,000 - 60,000; Full time

Job summary

First Student in Cincinnati, OH is seeking a Claims Support professional to assist in intake, documentation, and processing of transportation-related incidents, including bus accidents and student injuries.

You will collect driver and police reports, student rosters, medical records, driver logs, and photos, while ensuring compliance and maintaining accurate electronic claim files in the claims system.

Qualifications

• Previously Auto Claims experience is required
• High school diploma or equivalent (Associate degree or higher preferred).
• 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
• Familiarity with legal and transportation terminology/documents is a plus.
• Strong organizational skills with high attention to detail and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience with claims management software (a plus, but not required).
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Responsibilities

• Support Claims Adjusters in intake, documentation, and processing of transportation-related incidents.
• Collect, organize, and manage driver and police reports, student rosters, medical records, driver logs, and photographs.
• Receive and route calls, emails, and correspondence; respond to inquiries from law firms, insurance companies, parents, medical offices.
• Track and document compliance with transportation safety and reporting regulations.
• Maintain electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Attention to detail

Time management

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Microsoft Office

Outlook

Word

Excel

Claims management software

Job description

• Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage).
• Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs.
• Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices).
• Track and document compliance with transportation safety and reporting regulations.
• Maintain accurate and up-to-date electronic claim files in the claims management system.
• Prepare and send claim-related communications such as letters, reports, and summaries.
• Handle confidential information with discretion and professionalism.
• Provide general administrative support and assist with special projects as assigned.

Qualifications:

• Previously Auto Claims experience is required
• High school diploma or equivalent (Associate degree or higher preferred).
• 3+ years of administrative experience, preferably in insurance, logistics, or claims support.
• Familiarity with legal and transportation terminology/documents is a plus.
• Strong organizational skills with high attention to detail and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Experience with claims management software (a plus, but not required).
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.

Compensation ranges from $55,000 - $60,000 depending on experience.