Auto Claims Adjuster - In-Office, Customer-Focused

Smart AutoCare; Richardson, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Smart AutoCare in Richardson, TX seeks a full-time Claims Adjuster for our in-office Claims Administration Department. You will work with customers, vehicle inspectors, and repair facilities to determine claim eligibility and settlements.

Responsibilities include verifying documentation, costs, and coverage, coordinating investigations with agents and dealers, and ensuring adherence to policy procedures. Strong communication and problem-solving skills are essential.

Qualifications

• 1–2 years of claims processing or call center experience.
• High school diploma or equivalent.
• Strong customer service and communication skills.

Responsibilities

• Verify information on claims to determine documentation and justification for repairs.
• Verify repair costs align with industry standards.
• Assess coverage within service contract limits.
• Interface with customers, agents, and dealers to complete investigations.
• Complete fair settlement of claims.
• Contribute to team results and related tasks.
• Ensure claims are processed per Smart AutoCare policy.

Skills

Customer service

Communication

Documentation

Problem solving

Read/interpret

Spanish (bonus)

Education

High School diploma

Tools

Windows-based software

Job description

Smart AutoCare in Richardson, TX seeks a full-time Claims Adjuster for our in-office Claims Administration Department. You will work with customers, vehicle inspectors, and repair facilities to determine claim eligibility and settlements.

Responsibilities include verifying documentation, costs, and coverage, coordinating investigations with agents and dealers, and ensuring adherence to policy procedures. Strong communication and problem-solving skills are essential.