Ancillary Claims Adjuster

Smart AutoCare; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Smart Autocare in Richardson, TX is hiring for an in-office Ancillary Claims Adjuster. The role collaborates with customers, vehicle inspectors, and repair facilities to determine claim eligibility and settlements.

The position emphasizes accuracy, cost verification, and adherence to policy, with interaction across customers, agents, and dealers to complete investigations and settlements.

Qualifications

• 1–2 years of claims processing or call center experience.
• High School diploma or equivalent required.
• Experience with claims processing systems is a plus.

Responsibilities

• Verify information setup on claims to document and justify repairs.
• Verify repair costs align with industry standards.
• Verify coverage within service contract limits.
• Interface with customers, agents, and dealers to complete investigations.
• Contribute to fair settlement of claims.
• Support team efforts and related results as needed.
• Ensure claims are processed according to policy and procedure.

Skills

Customer service

Communication

Reading and interpretation

Problem solving

Spanish (optional)

Windows-based software

Attention to detail

Education

High School diploma or equivalent

Tools

Windows

Job description

The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.

Primary Job Functions:

• Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Minimum Qualifications:

• 1 to 2 years of Claims processing or call center experience
• High School diploma or equivalency

Skills and Competencies Required:

• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Parts and Labor Guide familiarity.