Mechanical Claims Specialist - In-Office

Smart AutoCare; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Smart Autocare in Jacksonville, FL is seeking a Claims Adjuster to join our Claims Administration team. This full-time, in-office role collaborates with customers, vehicle inspectors, and repair facilities to determine cause, diagnosis, and coverage.

The ideal candidate has automotive repair experience, strong communication skills, and familiarity with claims processes. In-office duties include verifying information, negotiating settlements, and ensuring compliance with policy terms.

Qualifications

• High school diploma and at least two years college or equivalent education/experience.
• Preferred Bachelor’s degree in related field.
• Minimum 3 years of hands-on automotive repair and diagnosis experience.
• 1 to 2 years of Claims processing experience preferred but not required.

Responsibilities

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify the repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Skills

Parts and Labor Guide

Windows familiarity

Customer service

Reading and interpretation

Problem solving

Spanish/Bilingual

Punctual schedule

Education

High school diploma

Two years college / equivalent

Bachelor’s degree preferred

Job description

Smart Autocare in Jacksonville, FL is seeking a Claims Adjuster to join our Claims Administration team. This full-time, in-office role collaborates with customers, vehicle inspectors, and repair facilities to determine cause, diagnosis, and coverage.

The ideal candidate has automotive repair experience, strong communication skills, and familiarity with claims processes. In-office duties include verifying information, negotiating settlements, and ensuring compliance with policy terms.