Auto Claims Adjuster — In-Office (Richardson)

Smart AutoCare; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Smart AutoCare in Richardson, TX is seeking an Ancillary Claims Adjuster for a full-time, in-office role. You will work with customers, vehicle inspectors and repair facilities to determine claim eligibility and settle fairly.

The position emphasizes accuracy, customer service, and collaboration with the Claims Administration team to verify information, costs, and coverage in line with service contracts.

Qualifications

• 1–2 years of claims processing or call center experience.
• High School diploma or equivalency.
• Spanish fluency is a plus.

Responsibilities

• Verify information setup on claims to determine documentation and justify the approved repair.
• Verify repair costs are within industry standards.
• Verify repair information to determine coverage within service contract limits.
• Interface with customers, agents and dealers to complete investigations.
• Complete a fair settlement of the claim.
• Contribute to team efforts by achieving related results as needed.
• Verify claims are processed following Smart AutoCare policies and procedures.

Skills

Windows-based programs

Customer service

Communication skills

Reading and analysis

Problem solving

Spanish fluency

Parts and Labor Guide familiarity

Education

High School diploma or equivalent

Job description

Smart AutoCare in Richardson, TX is seeking an Ancillary Claims Adjuster for a full-time, in-office role. You will work with customers, vehicle inspectors and repair facilities to determine claim eligibility and settle fairly.

The position emphasizes accuracy, customer service, and collaboration with the Claims Administration team to verify information, costs, and coverage in line with service contracts.