Ancillary Claims Adjuster

Smart AutoCare; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Smart AutoCare in Richardson, TX is seeking an Ancillary Claims Adjuster for a full-time, in-office role. You will work with customers, vehicle inspectors and repair facilities to determine claim eligibility and settle fairly.

The position emphasizes accuracy, customer service, and collaboration with the Claims Administration team to verify information, costs, and coverage in line with service contracts.

Qualifications

• 1–2 years of claims processing or call center experience.
• High School diploma or equivalency.
• Spanish fluency is a plus.

Responsibilities

• Verify information setup on claims to determine documentation and justify the approved repair.
• Verify repair costs are within industry standards.
• Verify repair information to determine coverage within service contract limits.
• Interface with customers, agents and dealers to complete investigations.
• Complete a fair settlement of the claim.
• Contribute to team efforts by achieving related results as needed.
• Verify claims are processed following Smart AutoCare policies and procedures.

Skills

Windows-based programs

Customer service

Communication skills

Reading and analysis

Problem solving

Spanish fluency

Parts and Labor Guide familiarity

Education

High School diploma or equivalent

Job description

Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.

Primary Job Functions:

• Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Minimum Qualifications:

• 1 to 2 years of Claims processing or call center experience
• High School diploma or equivalency

Skills and Competencies Required:

• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Parts and Labor Guide familiarity.