Ancillary Claims Adjuster - Richardson, TX

Smart AutoCare; Richardson, Northern (TX, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Smart AutoCare in Richardson, TX seeks a full-time Claims Adjuster for our in-office Claims Administration Department. You will work with customers, vehicle inspectors, and repair facilities to determine claim eligibility and settlements.

Responsibilities include verifying documentation, costs, and coverage, coordinating investigations with agents and dealers, and ensuring adherence to policy procedures. Strong communication and problem-solving skills are essential.

Qualifications

• 1–2 years of claims processing or call center experience.
• High school diploma or equivalent.
• Strong customer service and communication skills.

Responsibilities

• Verify information on claims to determine documentation and justification for repairs.
• Verify repair costs align with industry standards.
• Assess coverage within service contract limits.
• Interface with customers, agents, and dealers to complete investigations.
• Complete fair settlement of claims.
• Contribute to team results and related tasks.
• Ensure claims are processed per Smart AutoCare policy.

Skills

Customer service

Communication

Documentation

Problem solving

Read/interpret

Spanish (bonus)

Education

High School diploma

Tools

Windows-based software

Job description

The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.

Primary Job Functions:

• Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Verify claims are processed following the policy and procedure established by Smart Autocare

Minimum Qualifications:

• 1 to 2 years of Claims processing or call center experience
• High School diploma or equivalency

Skills and Competencies Required:

• Intermediate knowledge of Windows-based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Spanish fluency/Bilingual a plus
• Parts and Labor Guide familiarity.