Auto Body General Manager — Drive Service Excellence

Gerber Collision & Glass; Seattle (WA); On-site; USD 90,000 - 118,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave - 2 weeks

Paid Holidays - 6 days

Insurance from Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Education Opportunities

Safety Glasses provided

Uniform Stipend

Daily Pay option

Job summary

Gerber Collision & Glass in Seattle, WA seeks a General Manager to lead daily collision center operations and deliver exceptional customer experiences. You’ll coach team members, uphold safety standards, and align actions with company policies to meet KPI and insurance metrics.

Responsibilities include budgeting, staffing, performance reviews, and ongoing training. Strong leadership in a collision repair setting is required.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Clear communication

Staff coaching

Leadership

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in Seattle, WA seeks a General Manager to lead daily collision center operations and deliver exceptional customer experiences. You’ll coach team members, uphold safety standards, and align actions with company policies to meet KPI and insurance metrics.

Responsibilities include budgeting, staffing, performance reviews, and ongoing training. Strong leadership in a collision repair setting is required.