Collision Center General Manager: Lead Teams & KPIs

Mobile Auto Solutions, LLC; Cross Bayou (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays annually

Health insurance from day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continued education opportunities

Voluntary uniform stipend

Direct deposit / Daily pay option

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the collision center operations and deliver exceptional customer experiences. You will manage day-to-day store performance, coach the team, and ensure adherence to safety and quality standards.

You will drive budget planning, monitor KPIs, and coordinate with senior leadership to align operational goals with company strategy. This on-site role requires strong leadership and hands-on management across all repair center activities.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Strong communication skills, both written and verbal.
• Attention to detail with a focus on customer experience.
• Ability to motivate staff and drive performance.”

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

Team management

Communication

Coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead the collision center operations and deliver exceptional customer experiences. You will manage day-to-day store performance, coach the team, and ensure adherence to safety and quality standards.

You will drive budget planning, monitor KPIs, and coordinate with senior leadership to align operational goals with company strategy. This on-site role requires strong leadership and hands-on management across all repair center activities.