Auto BDC Specialist — Appointments & Lead Gen

Paycom - ATS; Redding (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee discounts

Job summary

Crown Motors in Redding, CA seeks an organized BDC Representative to manage customer communications and schedule appointments. You'll handle inbound/outbound calls, document details in the CRM, and follow up on leads to drive dealership business.

The position emphasizes strong communication, reliable follow-through, and the ability to multitask in a fast-paced environment with day shifts and potential bonuses.

Qualifications

• High school diploma or equivalent; additional training in customer service is a plus.
• Previous experience in a BDC, call center, or customer service role, ideally in the automotive industry.
• Excellent communication and professional phone manner.

Responsibilities

• Answer inbound calls promptly and courteously, assisting customers with sales-related inquiries and appointment scheduling.
• Make outbound calls to follow up on appraisal reminders, missed appointments, and marketing campaigns, promoting dealership services.
• Route calls to the appropriate department and ensure seamless communication between the customer and the dealership.
• Schedule appraisal appointments based on customer needs and sales availability, confirming via phone, email, or text.
• Engage with customers from digital inquiries and leads, providing prompt responses and scheduling appointments as needed.
• Follow up on all leads and inquiries to maintain high contact rate and convert leads into appointments.
• Input customer and appointment details into the CRM, maintain up-to-date records, and generate reports.

Skills

Excellent communication

Multitasking

Organizational skills

Customer service mindset

Education

High school diploma or equivalent

Tools

CRM software

Job description

Crown Motors in Redding, CA seeks an organized BDC Representative to manage customer communications and schedule appointments. You'll handle inbound/outbound calls, document details in the CRM, and follow up on leads to drive dealership business.

The position emphasizes strong communication, reliable follow-through, and the ability to multitask in a fast-paced environment with day shifts and potential bonuses.