Auto Appointment Specialist - CRM & Customer Experience

DeMontrond Auto Group; Houston (TX); On-site; USD 38,000 - 50,000; Full time

Job summary

DeMontrond Auto Group in Houston, Texas, is seeking a BDC Appointment Coordinator to manage inbound and outbound customer communications related to appointments. This role ensures timely follow-up and accurate scheduling, contributing to the overall customer experience and dealership growth.

The ideal candidate should possess strong communication skills, proficiency in CRM systems, and a self-motivated, results-driven mindset. This office-based position may require flexible scheduling, depending on dealership needs.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to handle a high volume of calls and multitask effectively.
• Proficiency in CRM systems, texting platforms, and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Self-motivated with a results-driven mindset.

Responsibilities

• Respond to inbound calls, internet leads, text messages, and emails in a timely and professional manner.
• Schedule, confirm, and reschedule sales and service appointments.
• Ensure all appointments are accurately entered into the CRM system.
• Monitor and manage leads from multiple platforms.
• Deliver a high level of customer service to create a strong first impression.
• Meet or exceed daily, weekly, and monthly performance goals.
• Assist with special projects and marketing campaigns as directed.

Skills

Strong verbal and written communication skills

Excellent customer service and interpersonal skills

Ability to handle a high volume of calls and multitask effectively

Proficiency in CRM systems, texting platforms, and Microsoft Office Suite

Strong attention to detail and organizational skills

Self-motivated with a results-driven mindset

Education

High school diploma or equivalent

Job description

DeMontrond Auto Group in Houston, Texas, is seeking a BDC Appointment Coordinator to manage inbound and outbound customer communications related to appointments. This role ensures timely follow-up and accurate scheduling, contributing to the overall customer experience and dealership growth.

The ideal candidate should possess strong communication skills, proficiency in CRM systems, and a self-motivated, results-driven mindset. This office-based position may require flexible scheduling, depending on dealership needs.