Brand Experience Specialist - Car Leads & Appointments

Romeoville Toyota; Romeoville (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay plan

Health, dental, and vision benefits

Paid time off

401(k)

Career growth opportunities

Job summary

Romeoville Toyota is seeking a Brand Experience Specialist to coordinate all incoming requests via phone or online, search for sales leads, book showroom appointments, and serve as the first point of contact for customers.

The role emphasizes delivering top-notch service, collaborating with the BDC team, staying current on products, and maintaining a friendly, professional presence in every interaction. Benefits include health, dental, vision, PTO, 401(k), and growth opportunities.

Qualifications

• Positive attitude and strong communication skills.
• Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
• Customer focused mindset
• Comfortable with technology
• Self-Motivated with a desire to learn and grow

Responsibilities

• Promote and seek out opportunities to deliver a top-notch customer experience
• Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
• Work closely with the BDC team to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
• Conduct sales department service tours
• Stay informed about new products, features, accessories, and their benefits to customers
• Deliver a friendly, professional experience in every interaction

Skills

Positive attitude

Strong communication

Presentation skills

Customer focused

Comfortable with technology

Self-motivated

Job description

Romeoville Toyota is seeking a Brand Experience Specialist to coordinate all incoming requests via phone or online, search for sales leads, book showroom appointments, and serve as the first point of contact for customers.

The role emphasizes delivering top-notch service, collaborating with the BDC team, staying current on products, and maintaining a friendly, professional presence in every interaction. Benefits include health, dental, vision, PTO, 401(k), and growth opportunities.