Technical Support Agent - Solve & Elevate Security (Austin)

Brivo, Inc.; Austin (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Premium onsite experience

Company-sponsored health benefits

Job summary

Brivo is seeking a Technical Support Agent at our Austin headquarters. You will handle high-volume support via chat, phone, and email, using Zoho Desk to manage multiple cases while assisting Sales teams and testing new technologies. The role requires clear communication and a customer-first mindset.

The position offers full-time hours with potential overtime and a strong focus on problem solving in a security technology environment.

Qualifications

• Excellent verbal and written communication skills.

Responsibilities

• Accepting support requests from chat, phone, and email.
• Effectively manage multiple cases using Zoho Desk.
• Provide support to Inside Sales and Sales Engineering Teams.
• Test and evaluate new technologies.
• Develop camera support files.
• Perform other related duties as assigned.

Skills

Communication

Customer service

Phone manner

Explain technical issues

Analytical thinking

Hardware & software

Networking

Linux

2+ years experience

Tools

Zoho Desk

Job description

Brivo is seeking a Technical Support Agent at our Austin headquarters. You will handle high-volume support via chat, phone, and email, using Zoho Desk to manage multiple cases while assisting Sales teams and testing new technologies. The role requires clear communication and a customer-first mindset.

The position offers full-time hours with potential overtime and a strong focus on problem solving in a security technology environment.