Customer Care Specialist

Brivo; Austin (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA and HSA

Paid Time off

401 K with employer match

Job summary

Brivo, Inc. is seeking a Customer Care Receptionist for our Austin, Texas headquarters.

This role provides positive, courteous, and prompt customer service via phone, online chat, and email, handling inquiries from current or prospective Brivo resellers. The position involves answering inquiries related to order status, billing, and account questions, processing requests in CRM, and collaborating with sales and operations in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Strong customer service orientation.
• Excellent written and oral communication in English; Spanish a plus.
• Experience with GSuite, MS Office and ticketing platforms (Zoho, Salesforce).

Responsibilities

• Answer inbound calls and direct to relevant internal departments.
• Enter and process all inbound customer requests for product support.
• Answers phone calls, performs initial triage and solves non-technical cases.
• Assist in CRM input to ensure accurate data entry and detailed activity.
• Provide professional support to sales, operations staff, and other internal departments as needed.
• Participate in departmental meetings on a regular basis.
• Perform other duties as assigned.

Skills

Customer service

Communication

English fluency

Multilingual (Spanish a plus)

Education

High School Diploma

Tools

GSuite

MS Office

Zoho

Salesforce

Job description

Brivo, Inc. is seeking a Customer Care Receptionist for our Austin, Texas headquarters.

This role provides positive, courteous, and prompt customer service via phone, online chat, and email, handling inquiries from current or prospective Brivo resellers. The position involves answering inquiries related to order status, billing, and account questions, processing requests in CRM, and collaborating with sales and operations in a fast-paced environment.