Austin Technical Support Specialist — Networking & Linux

Brivo; Austin (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, vision, dental plans

401k with company match

Unlimited PTO

Job summary

Brivo, headquartered in Austin, TX, seeks a high-energy support specialist for a fast-paced call-center role. You will handle inquiries across chat, phone, and email from our Austin HQ, manage multiple cases with Zoho Desk, and collaborate with Inside Sales and Sales Engineering teams.

The role emphasizes clear communication, problem solving, and hands-on technical understanding of electronics and networking. Shifts are Monday–Friday with occasional overtime on weekends and holidays.

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with or the ability to quickly learn an array of hardware and software.
• Intermediate knowledge of networking.
• Intermediate knowledge of Linux.
• Minimum of two years of relevant experience.

Responsibilities

• Accepting support requests from several channels (chat, phone, email).
• Effective management of multiple cases using the Zoho Desk ticketing system.
• Providing support to the Inside Sales and Sales Engineering Teams.
• Testing and evaluating new technologies.
• Developing camera support files.
• Performing other duties as assigned.

Skills

Communication

Customer service

Telephone manner

Explain tech to others

Analytical skills

Hardware/software aptitude

Networking knowledge

Linux knowledge

Two years experience

Tools

Zoho Desk

Job description

Brivo, headquartered in Austin, TX, seeks a high-energy support specialist for a fast-paced call-center role. You will handle inquiries across chat, phone, and email from our Austin HQ, manage multiple cases with Zoho Desk, and collaborate with Inside Sales and Sales Engineering teams.

The role emphasizes clear communication, problem solving, and hands-on technical understanding of electronics and networking. Shifts are Monday–Friday with occasional overtime on weekends and holidays.