Audit & Customer Support Clerk

Commonwealth of Pennsylvania; Pennsylvania; Presencial; USD 38 000 - 46 000; Tempo integral

Resumo da oferta

The Commonwealth of Pennsylvania seeks a Clerical Assistant 3 for the Department of Transportation to support the Online Messenger program, handling phone and email inquiries, and organizing essential clerical tasks. You will verify information, document details accurately, and assist with audit and review activities to ensure service quality.

In a fast-paced environment, you will manage inquiries, resolve issues, coordinate system access, and enter data into required systems, always

Qualificações

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Responsabilidades

• Customer Support: Handle inquiries from Online Messengers by phone and email then provide guidance on processing questions
• Issue Resolution: Identify priority issues, elevate concerns to management, and determine appropriate next steps
• Audit Reporting: Assemble audit findings, prepare reports, and document information clearly and correctly
• Transaction Review: Sort and review transactions for quality control and ensure proper completion of required forms
• Access Coordination: Assist business partners with system access requests and troubleshoot user issues
• Data Processing: Enter information into required systems and review applications to verify accuracy and completeness

Descrição da oferta de emprego

The Commonwealth of Pennsylvania seeks a Clerical Assistant 3 for the Department of Transportation to support the Online Messenger program, handling phone and email inquiries, and organizing essential clerical tasks. You will verify information, document details accurately, and assist with audit and review activities to ensure service quality.

In a fast-paced environment, you will manage inquiries, resolve issues, coordinate system access, and enter data into required systems, always