Clerical Assistant 3

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 38,000 - 46,000; Full time

Job summary

The Commonwealth of Pennsylvania seeks a Clerical Assistant 3 for the Department of Transportation to support the Online Messenger program, handling phone and email inquiries, and organizing essential clerical tasks. You will verify information, document details accurately, and assist with audit and review activities to ensure service quality.

In a fast-paced environment, you will manage inquiries, resolve issues, coordinate system access, and enter data into required systems, always

Qualifications

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Responsibilities

• Customer Support: Handle inquiries from Online Messengers by phone and email then provide guidance on processing questions
• Issue Resolution: Identify priority issues, elevate concerns to management, and determine appropriate next steps
• Audit Reporting: Assemble audit findings, prepare reports, and document information clearly and correctly
• Transaction Review: Sort and review transactions for quality control and ensure proper completion of required forms
• Access Coordination: Assist business partners with system access requests and troubleshoot user issues
• Data Processing: Enter information into required systems and review applications to verify accuracy and completeness

Job description

THE POSITION

NOTE: This posting will close on November 8, 2026 or after a total of 50 applications are received, whichever occurs first. Start a position that keeps you growing and engaged each day! The Clerical Assistant 3 role with the Department of Transportation involves helping business partners, verifying information, and supporting important audit and review activities. Your work will help ensure accuracy, clarity, and excellent customer service. Be part of a fast-paced environment where your organization and judgment truly matter!

DESCRIPTION OF WORK

This position supports the Online Messenger program by providing phone and email assistance, reviewing audit information, and organizing detailed clerical work. The role requires independent judgment, strong communication skills, and accurate documentation. As a Clerical Assistant 3, you will perform the following duties:

• Customer Support: Handle inquiries from Online Messengers by phone and email then provide guidance on processing questions
• Issue Resolution: Identify priority issues, elevate concerns to management, and determine appropriate next steps
• Audit Reporting: Assemble audit findings, prepare reports, and document information clearly and correctly
• Transaction Review: Sort and review transactions for quality control and ensure proper completion of required forms
• Access Coordination: Assist business partners with system access requests and troubleshoot user issues
• Data Processing: Enter information into required systems and review applications to verify accuracy and completeness

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

Minimum Experience and Training Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans

• Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.