Audiology Patient Services Specialist

Scripps Health; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Scripps Health in San Diego is hiring a Patient Service Representative for the Audiology department at Scripps Clinic - Torrey Pines. This full-time role operates Monday–Friday, 8AM–5PM, and forms the front line for creating a positive patient experience.

Responsibilities include gathering information for registration, scheduling, collecting payments, processing referrals, and delivering responsive service to patients and providers.

Qualifications

• Must demonstrate proficiency in computer applications and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical abilities with problem-solving aptitude.

Responsibilities

• Gather information for accurate patient registration and assign Medical Record Numbers.
• Schedule appointments, manage check-in/out, and collect payments.
• Respond to billing inquiries and verify demographics and insurance information.
• Initiate referrals/authorizations and process end-of-day reporting as needed.
• Provide proactive customer service and escalate to leadership when required.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Money handling

Tools

Microsoft Office

Job description

Scripps Health in San Diego is hiring a Patient Service Representative for the Audiology department at Scripps Clinic - Torrey Pines. This full-time role operates Monday–Friday, 8AM–5PM, and forms the front line for creating a positive patient experience.

Responsibilities include gathering information for registration, scheduling, collecting payments, processing referrals, and delivering responsive service to patients and providers.