Patient Service Representative - Urology - Torrey Pines

Scripps Health; Northern (KY); Ibrido; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Scripps Health in Torrey Pines is seeking a motivated Patient Service Representative for the Urology department. This full-time role handles patient registration, scheduling, payments, and end-of-day reconciliation, ensuring a smooth patient experience.

You will work Monday–Friday, 8:00 AM–5:00 PM, on-site with a hybrid schedule after training. You’ll engage with patients and providers to verify information and coordinate referrals as needed.

Mansioni

• Interacting with patients and providers to gather information for accurate registration.
• Responding to customer billing and payment inquiries.
• Managing check in/check out processes, including identity verification and demographic/insurance verification.

Descrizione del lavoro

This is a Full-Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM, schedule located at our Scripps Clinic in Torrey Pines. Once training is complete, this position has a hybrid work schedule. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Clinic - Torrey Pines as a Patient Service Representative in the Urology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
• Responding to customer billing and payment inquires.
• Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
• Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
• Initiating and validating referrals/authorizations.
• Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.