Patient Services Specialist - Front Desk & Billing

Scripps Health; California; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Career development programs

Retirement options

Job summary

Scripps Health is seeking a Patient Service Representative in La Jolla to be the frontline contact for patients in Chest Medicine. You will gather information for registration, verify demographics and insurance, schedule visits, and assist with payments at the point of service.

Ideal candidates bring strong communication, problem-solving abilities, and a customer-focused approach to ensure accurate records and a smooth patient experience.

Qualifications

• Excellent communication and customer service skills.
• Proficiency with computer applications and math.
• Ability to gather information accurately and verify details.

Responsibilities

• Greet and register patients, assign Medical Record Numbers, schedule appointments, collect payments, and complete check-out.
• Respond to patient billing inquiries and manage end-of-day reporting and reconciliation.
• Schedule and confirm appointments, enter insurance information, and handle referrals/authorizations.
• Provide proactive, high-quality customer service and escalate to leadership as needed.

Skills

Customer service

Communication

Data entry

Problem solving

Tools

Computer applications

Job description

Scripps Health is seeking a Patient Service Representative in La Jolla to be the frontline contact for patients in Chest Medicine. You will gather information for registration, verify demographics and insurance, schedule visits, and assist with payments at the point of service.

Ideal candidates bring strong communication, problem-solving abilities, and a customer-focused approach to ensure accurate records and a smooth patient experience.