Audiology Patient Services Concierge & Scheduler

Montgomery College; United States; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Vanderbilt Health's Audiology Clinic seeks an Associate Patient Service Specialist to support patient flow before, during, or after appointments. You will facilitate scheduling, manage registrations, and coordinate with outside facilities to ensure orders are ready for review.

In this role, you will communicate with patients via the patient portal, apply critical decision making, and help route requests to appropriate services.

Qualifications

• Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 1 year
• This role offers the opportunity to make a meaningful impact within Vanderbilt Health with comprehensive benefits.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health's Audiology Clinic seeks an Associate Patient Service Specialist to support patient flow before, during, or after appointments. You will facilitate scheduling, manage registrations, and coordinate with outside facilities to ensure orders are ready for review.

In this role, you will communicate with patients via the patient portal, apply critical decision making, and help route requests to appropriate services.