Hearing Health Concierge & Scheduler

Montgomery College; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Vanderbilt Health’s Audiology Clinic seeks an Associate Patient Service Specialist to support patients before, during, or after appointments. You will help with scheduling, registrations, and coordination with outside facilities to ensure timely care and smooth workflows.

Strong communication and a patient-centered approach are essential. Responsibilities include coordinating pre-appointment orders, using the patient portal for updates, and helping patients navigate multiple services.

Qualifications

• Experience delivering patient-focused service in a healthcare setting.
• Ability to schedule appointments and coordinate services across departments.
• Clear understanding of medical terminology and documentation practices.

Responsibilities

• Schedules appointments and procedures via clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and outside facilities for pre-appointment orders and consults.
• Communicates with patients through the patient portal to route appropriately.
• Performs routine tasks with guidance to support efficient workflow.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Appointment Scheduling

Education

High School Diploma or GED

Job description

Vanderbilt Health’s Audiology Clinic seeks an Associate Patient Service Specialist to support patients before, during, or after appointments. You will help with scheduling, registrations, and coordination with outside facilities to ensure timely care and smooth workflows.

Strong communication and a patient-centered approach are essential. Responsibilities include coordinating pre-appointment orders, using the patient portal for updates, and helping patients navigate multiple services.