Audiology Coordinator

Asheville Ear Nose & Throat; Asheville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Asheville Ear Nose & Throat is seeking an Audiology Coordinator to manage the administrative, scheduling, and logistical operations of the audiology department. The role balances high-volume medical coordination, hearing aid inventories, and complex insurance workflows to ensure seamless patient care.

You will coordinate referrals, schedule audiology testing, and act as the primary contact for patient inquiries, while maintaining accurate EMR documentation and inventory control in a busy ENT

Qualifications

• High school diploma required.
• Minimum of 2 years of administrative experience in a medical office.
• Experience in ENT or Audiology settings preferred.
• Proficiency with EMR/PMS systems and audiology software.
• Strong organizational and communication skills; ability to multitask.
• Understanding of ENT/audiology CPT/ICD-10 coding and insurance workflows.

Responsibilities

• Coordinate internal referral pipeline from ENT physicians to audiology team.
• Manage ENT appointments with same-day audiology services for efficiency.
• Serve as primary contact for audiology inquiries and triage calls.
• Provide empathetic communication for patients with hearing loss or balance disorders.
• Verify insurance and secure prior authorizations for testing and devices.
• Oversee hearing aid orders, earmolds, and repairs with vendors.
• Document thoroughly in EMR and ensure reports reach referring physicians.

Skills

Organizational skills

Interpersonal skills

Medical office administration

Scheduling proficiency

Team player

Education

High school diploma

Tools

Sycle

CounselEAR

Blueprint

Job description

Job Title: Audiology Coordinator The Audiology Coordinator manages the administrative, scheduling, and logistical operations of the audiology department. This role bridges the gap between medical ENT care and rehabilitative audiology services, ensuring a seamless continuity of care for our patients. The ideal candidate will thrive in a high-volume, collaborative medical environment, balancing complex provider schedules, managing hearing aid inventories, answering phones, and handling specialized medical insurance workflows.

Key Responsibilities

Collaborative Care & Patient Scheduling

• Coordinate the internal referral pipeline from ENT physicians to the audiology team for diagnostic testing and hearing aid evaluations.
• Manage ENT medical appointments with same-day audiology services (e.g., audio+visit blocks) to maximize patient convenience and clinic efficiency.
• Serve as the primary point of contact for audiology inquiries, triaging patient calls between medical ENT needs and hearing aid service requests.
• Provide empathetic, clear communication tailored to patients experiencing hearing loss, balance disorders, or tinnitus.

ENT Insurance & Authorization Management

• Perform detailed insurance verification specifically for diagnostic audiology procedures (e.g., VNG, ABR, Comprehensive Audiometry) and hearing aid coverage.
• Secure prior authorizations and primary care referrals required by commercial insurance, Medicare, and managed care plans prior to testing or device dispensing.

Audiology Services offered:

• Hearing Testing
• Hearing Aid Fitting, Programming and Repair
• Hearing-Assisted Devices
• Cochlear Implants
• Bone Anchored Hearing Aids

Hearing Device Logistics & Technical Support

• Manage the end-to-end logistics of hearing aid orders, custom earmolds, bone-anchored systems, and manufacturer repairs.

Practice Operations & Reporting

• Maintain precise documentation within the practice’s Electronic Medical Records (EMR) system, ensuring audiology reports are routed back to the referring ENT physician.
• Manage the inventory of audiology supplies, hearing aid parts, batteries, and clinical consumable goods.

Qualifications and Skills

• High school diploma required
• Minimum of 2 years of administrative experience in a medical office, with direct experience in an ENT or Audiology setting highly preferred.
• Strong proficiency with integrated medical EMR/PMS systems and audiology-specific software (e.g., Sycle, CounselEAR, Blueprint).
• Solid understanding of medical terminology, ENT/audiology CPT/ICD-10 coding, and complex insurance authorization workflows.
• Exceptional organizational skills with the ability to prioritize tasks in a high-volume, fast-paced medical practice.
• Excellent interpersonal skills, a professional demeanor, and a team-player attitude.

This position is Monday - Friday 8:30am - 5:00pm