Audiology Front Desk & Patient Care Coordinator

Ohio ENT & Allergy Physicians; Columbus (OH); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid personal time

Paid holidays

401K

Paid STD/LTD/Life

Job summary

Ohio ENT & Allergy Physicians is seeking an Audiology Administrative Assistant to support our Hearing Health Solutions division. The role involves patient intake, scheduling, and billing coordination within a multi-location medical office. You will handle high call volumes, register new patients, and ensure accurate EMR updates, while delivering compassionate service.

Office hours are Monday–Friday, 8:00 a.m. – 5:00 p.m.; occasional overtime may be required.

Qualifications

• At least 1 year of experience in a medical office, audiology clinic, or healthcare setting.
• Excellent oral and written communication skills.
• Attention to detail and problem-solving skills.
• Knowledge of medical terminology and insurance processes preferred.
• Ability to operate a multi-line telephone system.

Responsibilities

• Serve as the first point of contact for patients, handling inquiries about appointments, services and billing.
• Register new patients and update demographics.
• Manage a high volume of calls with professionalism and courtesy.
• Assist patients with questions about testing, services and products to aid understanding.
• Schedule, cancel and reschedule appointments; coordinate with staff to optimize flow.
• Input and update patient information in the EMR while protecting privacy.
• Index office records and assist with invoicing and supply check-in.
• Address patient concerns in a courteous manner.
• Ensure HIPAA compliance and clinic policies.

Skills

Communication skills

Customer service

Problem-solving

Multi-line telephone system

Tools

Microsoft Office

EMR system

Job description

Ohio ENT & Allergy Physicians is seeking an Audiology Administrative Assistant to support our Hearing Health Solutions division. The role involves patient intake, scheduling, and billing coordination within a multi-location medical office. You will handle high call volumes, register new patients, and ensure accurate EMR updates, while delivering compassionate service.

Office hours are Monday–Friday, 8:00 a.m. – 5:00 p.m.; occasional overtime may be required.