Audiology Fitting & Tech Support Specialist

ReSound; Shakopee (MN); Hybrid; USD 90,000 - 97,000; Full time

Benefits offered by this job

PTO & holidays

401k with company match

Parental Leave & Transition Back to W0

HSA contributions

Discounted GN products

Job summary

GN offers audiology support roles in Minnesota for qualified professionals with licensure and dispensing experience. Responsibilities include hearing aid fitting support, product information, and troubleshooting across multiple software platforms.

This position emphasizes collaboration with cross-functional teams, ongoing training, and maintaining current knowledge of audiologic and hardware/software issues.

Qualifications

• Master’s or Doctoral degree in Audiology required
• State Licensure, CCC-A, or equivalent expected
• Experience: 2+ years in clinical Audiology and Hearing Instrument Dispensing

Responsibilities

• Provide audiological and technical support to customers for hearing aid fitting and product information
• Collaborate with internal teams (Quality, Product Management, R&D, Sales) to ensure quality and satisfaction
• Document customer interactions in company systems and report discrepancies to Product Management
• Conduct internal product and software training with local training teams

Skills

Communication

Dispensing skills

Organization

Troubleshooting

Multi-tasking

Education

Masters or Doctoral degree in Audiology

Tools

GN products

Job description

GN offers audiology support roles in Minnesota for qualified professionals with licensure and dispensing experience. Responsibilities include hearing aid fitting support, product information, and troubleshooting across multiple software platforms.

This position emphasizes collaboration with cross-functional teams, ongoing training, and maintaining current knowledge of audiologic and hardware/software issues.