Custom Product Specialist – Hearing Solutions

GN Group; Shakopee (MN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

PTO and Paid Holidays

401k with Company match

Paid Parental Leave

Company HSA Contributions

GN Group product discounts

Annual bonuses

Job summary

GN Group in Shakopee, MN is seeking a Custom Product Advisor to liaison between manufacturing and customers, evaluating orders and recommending production steps to meet customer requirements.

You will support customers with fit issues, onboarding, and proactive engagement on clinical and non-clinical issues, while collaborating with Sales, Engineering, and Manufacturing to improve product quality and customer satisfaction. Occasional Saturdays/OT may be required.

Qualifications

• High School Diploma or equivalent.
• 3 years of experience in Customer Care, Technical Support, or Manufacturing with hearing instruments preferred.
• Knowledge of Navision system and order flow operations.

Responsibilities

• Assist customers with product information, fit issues, troubleshooting and follow-up for multiple product lines.
• Maintain customer profiles and onboard new customers.
• Provide proactive engagement on clinical and non-clinical issues and regional sales support.
• Collaborate with Order Entry, Audio Design, Customer Care, Technical Support, Manufacturing, Engineering, and Sales teams to improve product quality and customer satisfaction.

Skills

Customer care

Communication skills

Problem solving

PC operation

Team-oriented

Sales-oriented

Phone-Pro

Written communication

Education

High School Diploma

Tools

Navision

Salesforce.com

Microsoft Excel

Microsoft Word

Job description

GN Group in Shakopee, MN is seeking a Custom Product Advisor to liaison between manufacturing and customers, evaluating orders and recommending production steps to meet customer requirements.

You will support customers with fit issues, onboarding, and proactive engagement on clinical and non-clinical issues, while collaborating with Sales, Engineering, and Manufacturing to improve product quality and customer satisfaction. Occasional Saturdays/OT may be required.