Technical Support & Customer Care Specialist

ReSound; Shakopee (MN); Hybrid; USD 30,996 - 34,784; Full time

Benefits offered by this job

PTO and Paid Holidays

401k with Company match

Paid Parental Leave & Transition Back

Company HSA Contributions

Discounted GN Group products

Job summary

GN ReSound in Minnesota is seeking a Customer Service Representative to be the primary contact for customers seeking support for GN hearing solutions. You will respond to inquiries, resolve product and order issues, and ensure a positive experience across every interaction.

The role includes troubleshooting, multi-channel communication, and contributing to process improvements. Training lasts about 8 weeks onsite, after which you’ll work a hybrid schedule, onsite three days and remote on Mondays

Qualifications

• Minimum education with a 2 years degree or 3 years of relevant experience.
• Minimum of 1 year of technical support experience, ideally in the telecom, high-tech, video, or consumer electronics industries.
• Experience with cell phones, apps, and Bluetooth technology a plus.

Responsibilities

• Respond to customer inquiries and provide exceptional service across phone, email, and chat.
• Resolve product and order-related issues with accuracy and speed.
• Troubleshoot technical issues and deliver high-quality customer support.

Skills

Customer service

Technical troubleshooting

Multi-channel support

Communication

Education

2-year degree

3 years relevant experience

Job description

GN ReSound in Minnesota is seeking a Customer Service Representative to be the primary contact for customers seeking support for GN hearing solutions. You will respond to inquiries, resolve product and order issues, and ensure a positive experience across every interaction.

The role includes troubleshooting, multi-channel communication, and contributing to process improvements. Training lasts about 8 weeks onsite, after which you’ll work a hybrid schedule, onsite three days and remote on Mondays