Audiology Admin Assistant — Flexible Schedule & Patient Care

Ear, Nose & Throat Specialists of Wisconsin, SC; Appleton (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous PTO

Health benefits

401(k)

Short/long-term disability

Holiday pay

On-the-job training

Casual work environment

Job summary

Ear, Nose & Throat Specialists of Wisconsin, SC is seeking an Audiology Administrative Assistant to support our Audiology department with patient coordination, insurance verification, and administrative tasks. This role blends patient interaction with behind‑the‑scenes problem solving and technology use.

The ideal candidate has 2+ years in healthcare administration, strong communication, and comfort with taking initiative.

Qualifications

• High school diploma or equivalent.
• At least two years of experience in a healthcare, clinic, or administrative support setting.
• Strong communication, organization, and computer skills.
• Experience with insurance verification, prior authorizations, EMRs, Audiology, ENT, or hearing healthcare is a plus but not required.

Responsibilities

• Completing hearing aid prior authorizations and insurance benefit verification.
• Managing Audiology referrals and coordinating with referring offices.
• Ordering and tracking hearing aids and coordinating repairs, warranties, and returns.
• Managing hearing aid drop-offs, walk-ins, and patient questions.
• Assisting patients with basic hearing aid technology, including Bluetooth connectivity.
• Monitoring Audiology schedules, preparing charts, and managing appointment recalls.
• Maintaining accurate patient documentation and Audiology records.
• Managing hearing aid and supply inventory, ordering, shipping, and receiving.

Skills

Organizational skills

Attention to detail

Communication skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Insurance verification software

Job description

Ear, Nose & Throat Specialists of Wisconsin, SC is seeking an Audiology Administrative Assistant to support our Audiology department with patient coordination, insurance verification, and administrative tasks. This role blends patient interaction with behind‑the‑scenes problem solving and technology use.

The ideal candidate has 2+ years in healthcare administration, strong communication, and comfort with taking initiative.