Administrative Assistant - Audiology

Ear, Nose & Throat Specialists of Wisconsin, SC; Appleton (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous PTO

Health benefits

401(k)

Short/long-term disability

Holiday pay

On-the-job training

Casual work environment

Job summary

Ear, Nose & Throat Specialists of Wisconsin, SC is seeking an Audiology Administrative Assistant to support our Audiology department with patient coordination, insurance verification, and administrative tasks. This role blends patient interaction with behind‑the‑scenes problem solving and technology use.

The ideal candidate has 2+ years in healthcare administration, strong communication, and comfort with taking initiative.

Qualifications

• High school diploma or equivalent.
• At least two years of experience in a healthcare, clinic, or administrative support setting.
• Strong communication, organization, and computer skills.
• Experience with insurance verification, prior authorizations, EMRs, Audiology, ENT, or hearing healthcare is a plus but not required.

Responsibilities

• Completing hearing aid prior authorizations and insurance benefit verification.
• Managing Audiology referrals and coordinating with referring offices.
• Ordering and tracking hearing aids and coordinating repairs, warranties, and returns.
• Managing hearing aid drop-offs, walk-ins, and patient questions.
• Assisting patients with basic hearing aid technology, including Bluetooth connectivity.
• Monitoring Audiology schedules, preparing charts, and managing appointment recalls.
• Maintaining accurate patient documentation and Audiology records.
• Managing hearing aid and supply inventory, ordering, shipping, and receiving.

Skills

Organizational skills

Attention to detail

Communication skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

EMR systems

Insurance verification software

Job description

Are you highly organized, detail-oriented, and someone who enjoys keeping lots of moving pieces on track? Do you like helping people, solving problems, and being the person your team can count on to follow things through?

Ear, Nose & Throat Specialists of Wisconsin is looking for an Audiology Administrative Assistant to join our team. This is a great opportunity for someone who enjoys a combination of patient interaction, healthcare administration, insurance coordination, technology, and behind-the-scenes problem solving.

You’ll play an important role in keeping our Audiology department running smoothly and ensuring our patients receive timely, well-coordinated care.

Who We're Looking For

You’ll be a great fit if you:

• Are highly organized and have strong attention to detail.
• Take ownership of your work and follow tasks through to completion.
• Can juggle multiple priorities and interruptions without losing track of the details.
• Communicate warmly and professionally with patients, coworkers, insurance companies, and outside organizations.
• Enjoy problem-solving and aren't afraid to take initiative.
• Are comfortable with technology and learning new systems.
• Can work independently while also being a dependable, collaborative teammate.

What You’ll Do

You’ll help coordinate the administrative side of our patients’ hearing healthcare, including:

• Completing hearing aid prior authorizations and insurance benefit verification.
• Managing Audiology referrals and coordinating with referring offices.
• Ordering and tracking hearing aids and coordinating repairs, warranties, and returns.
• Managing hearing aid drop-offs, walk-ins, and patient questions.
• Assisting patients with basic hearing aid technology, including Bluetooth connectivity.
• Monitoring Audiology schedules, preparing charts, and managing appointment recalls.
• Maintaining accurate patient documentation and Audiology records.
• Managing hearing aid and supply inventory, ordering, shipping, and receiving.

What We’re Looking For

• High school diploma or equivalent.
• At least two years of experience in a healthcare, clinic, or administrative support setting.
• Strong communication, organization, and computer skills.
• Experience with insurance verification, prior authorizations, EMRs, Audiology, ENT, or hearing healthcare is a plus but not required.

What We Offer

At ENT Specialists of Wisconsin, we believe employees do their best work when they feel supported, trusted, and valued. We offer:

• Generous PTO that begins accruing immediately
• Schedule flexibility
• Individual and family healthcare benefits
• 401(k) retirement plan, including year-end profit sharing
• Company-paid short- and long-term disability benefits
• Holiday pay, including a personal floating holiday
• On-the-job training and opportunities for growth
• A casual, collaborative work environment

Ear, Nose & Throat Specialists of Wisconsin, SC