Audiology Admin Assistant: Patient Care & Clinic Ops

Ohio-Ent-; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental/ Vision insurance

Paid time off

401K

STD/LTD/Life

Job summary

Ohio-Ent- in Columbus, OH, is seeking an Audiology Administrative Assistant to support patient intake, scheduling, and billing coordination within our Hearing Health Solutions division. This role offers a competitive salary, benefits, and opportunities for growth in a medical office setting.

You will manage high call volumes across six locations, register patients, input data into EMR, and assist with invoicing and office duties while ensuring HIPAA compliance and exceptional patient service.

Qualifications

• 1 year of experience in a medical office, audiology clinic, or healthcare setting.
• Excellent oral and written communication skills required.
• Attention to detail and problem-solving skills.
• Knowledge of Microsoft Office and EMR systems.
• Knowledge of medical terminology and insurance processes preferred.
• Ability to operate a multi-line telephone system.
• Strong customer service and communication skills.

Responsibilities

• Serve as the first point of contact for patients and inquiries.
• Register new patients and update demographics.
• Manage a high volume of incoming calls with professionalism.
• Assist patients with questions regarding testing, services and retail products.
• Schedule, cancel, and reschedule appointments.
• Input and update patient information in the EMR accurately.
• Indexing of office records.
• Handle patient concerns and complaints professionally.
• Assist with invoicing and check-in tasks.
• Ensure HIPAA and clinic policy compliance.

Skills

Oral communication

Written communication

Attention to detail

Problem solving

MS Office

EMR systems

Customer service

Tools

MS Office

EMR software

Job description

Ohio-Ent- in Columbus, OH, is seeking an Audiology Administrative Assistant to support patient intake, scheduling, and billing coordination within our Hearing Health Solutions division. This role offers a competitive salary, benefits, and opportunities for growth in a medical office setting.

You will manage high call volumes across six locations, register patients, input data into EMR, and assist with invoicing and office duties while ensuring HIPAA compliance and exceptional patient service.