Audio Visual Technician

Dexian; Coppell (TX); On-site; USD 37,000 - 40,000; Full time

Job summary

Dexian is hiring an Onsite Conferencing Concierge to ensure seamless meeting experiences across high-traffic office locations. The role blends technical expertise with white-glove service, ensuring room readiness and real-time support for executives and critical meetings.

The position covers both on-site operations and remote coordination, with a focus on maintaining conferencing systems, troubleshooting issues, and delivering proactive, high-quality user experiences across Dexian's offices.

Qualifications

• Experience with enterprise conferencing platforms (MS Teams Rooms)
• Strong troubleshooting across AV, networking and endpoint tech
• Ability to diagnose and resolve in-room issues
• Familiarity with audio/video systems and room acoustics
• Knowledge of device firmware/software lifecycle management
• Ability to work independently in a fast-paced, high-visibility environment

Responsibilities

• Daily Operations & Room Readiness: conduct early-morning checks, validate audio/video/room functionality, perform inspections for consistency.
• Live Meeting Support: provide rapid in-room response during meetings, support executives with high-touch service, troubleshoot audio/video/content sharing and connectivity issues.
• Technical Operations & Maintenance: maintain firmware/software/Teams currency across conferencing systems, coordinate remediation with vendors and engineering, manage post-installation punch lists.
• Cross-Site Support & Remote Assistance: provide remote troubleshooting for other offices, assist service desk and engineering on complex issues, share trends and improve enterprise-wide experiences.

Skills

MS Teams Rooms

AV Troubleshooting

In-room Support

Remote Collaboration

Customer Service

Job description

Pay range: $27 - 29/hr

Duration: 12 months with possible extension

Onsite

Position Summary

The Onsite Conferencing Concierge is a highly visible, customer-focused role responsible for ensuring seamless, frictionless meeting experiences within high-traffic office locations (PODs). This role blends technical expertise with white-glove service, providing proactive room readiness, real-time meeting support, and hands-on issue resolution to protect critical business and executive interactions.

The Concierge serves as both a local collaboration expert and a remote support extension, helping users across locations troubleshoot conferencing challenges and adopt best practices across MS Teams Rooms and related technologies.

Key Responsibilities

Daily Operations & Room Readiness

• Conduct early-morning room readiness checks prior to the first scheduled meetings to proactively identify and resolve
• Validate functionality of audio, video, displays, room controls, and connectivity
• Perform checklist-driven inspections to ensure consistent quality and reliability across all rooms

Live Meeting Support

• Provide rapid, in-room response during live meetings and high-visibility events to prevent or resolve disruptions
• Support executives and critical business meetings with a high-touch, white-glove approach
• Troubleshoot issues related to:
• Audio quality and tuning
• Video/camera framing and alignment
• Content sharing and proximity join
• Device pairing and connectivity

Technical Operations & Maintenance

• Assist Conferencing, Collaboration & Content Product Team with maintenance of firmware, software, and Teams application currency across conferencing systems
• Identify recurring issues and coordinate remediation with vendors and engineering teams
• Own and track post-installation punch list items and ensure completion
• Provide in-the-moment coaching and support to meeting participants
• Casting and wireless sharing
• Teams meeting controls and features
• Room best practices and etiquette
• Maintain a visible and approachable presence to encourage early issue reporting

Cross-Site Support & Remote Assistance

• Provide remote troubleshooting support for other office locations and users as needed
• Assist service desk and engineering teams in diagnosing complex conferencing issues
• Share knowledge, trends, and recurring issues to improve enterprise-wide collaboration experiences
• Contribute to and improve key service metrics, including:
• Room readiness rates
• Mean time to resolution (MTTR)
• Identify opportunities to reduce friction and improve the end-user experience

Required Skills & Qualifications

• Experience supporting enterprise conferencing platforms (e.g., MS Teams Rooms)
• Strong troubleshooting skills across AV, networking, and endpoint technologies
• Ability to diagnose and resolve issues requiring physical, in-room intervention
• Familiarity with:
• Audio/video systems and room acoustics
• Device firmware/software lifecycle management
• Collaboration platform features and integrations
• Ability to work independently in a fast-paced, high-visibility environment

Role Impact

• Ensuring reliable, high-quality meeting experiences
• Reducing disruptions that cannot be detected or resolved remotely
• Supporting executive engagement and business continuity
• Improving user confidence and adoption of collaboration technologies

Summary

The Onsite Conferencing Concierge serves as the frontline ambassador for collaboration technology, combining technical expertise with a service-first mindset to deliver seamless, frictionless meeting experiences across the enterprise.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.