Audio Visual Technician

netPolarity, Inc. (Saicon Consultants, Inc.); Cleveland (OH); On-site; USD 41,328 - 45,460; Part time

Job summary

A technology services company in Cleveland is seeking an On-site Technical Support professional to manage AV systems like Microsoft Teams Rooms, troubleshoot connectivity issues, and support customer IT needs. The ideal candidate will have excellent communication skills and a team-oriented mindset. This role offers a contract position at a pay range of $30/hr - $33/hr.

Qualifications

• Desire to learn and build a career as unique as you are.

Responsibilities

• Providing support to all customers within your coverage location(s).
• Troubleshooting and problem solving for PC, MAC, applications, AV, and network connectivity issues.
• Managing ServiceNow tickets and awareness of SLAs.
• Supporting Microsoft Windows and MAC operating systems.
• Working knowledge of Microsoft applications such as Outlook, Teams, OneDrive, Office365.
• Asset management of hardware assets.

Skills

Excellent communication skills

Great team mentality

Self-motivated

Organized and detail-oriented

Job description

Overview

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work.

Responsibilities — Audio Visual

• Microsoft Surface Hubs – Understand how to configure Surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls.
• Additional technologies to support – Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks).

Responsibilities — Technical

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• Occasional after-hour support may be required

Qualifications

• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Software Development

Base pay range

$30.00/hr - $33.00/hr

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