Technical Help Desk III

Horizontal Talent; Fort Snelling Unorganized Territory (MN, WI); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Vision insurance

Job summary

Horizontal Talent is seeking an experienced technical support professional to back executive leadership and their teams in a fast-paced environment. You will troubleshoot hardware and software, manage AV for meetings, and contribute to process improvements.

The role involves on-site and remote support, cross-functional collaboration, and knowledge-base development to standardize solutions. The position offers a competitive hourly pay range, benefits, and opportunities to work with senior leaders

Qualifications

• Requires a technical degree or equivalent experience with 8 years overall experience.
• Minimum 4 years in a professional IT/support role, with at least 1 year in technical support.
• Experience supporting audio/visual technology (hardware and software).
• Proficient in Windows, macOS, and mobile OS environments.
• Familiarity with Office 365 and similar productivity tools; experience with ticketing systems.
• Strong customer-service mindset with proactive, clear communication.
• Ability to stay organized and calm handling time-sensitive requests.

Responsibilities

• Provide responsive software/hardware support in-person and remote.
• Support AV for meetings, events, and executive presentations.
• Assist with executive meetings on-site and off-site; handle AV setup and troubleshooting.
• Create and maintain knowledge base content to standardize solutions.
• Investigate recurring issues; coordinate with teams for corrective actions.
• Conduct site evaluations and risk assessments for executive meetings.
• Support Windows, Mac OS, mobile devices, and common business apps.
• Collaborate across teams to deliver a high-quality support experience.
• Be available for flexible hours, including evenings, weekends, travel, and off-site work as needed.

Skills

Customer service

Verbal & written communication

Time management

Cross-functional teamwork

Executive support

Adaptability

Problem solving

Audio/visual support

Education

Technical field degree

High school diploma/GED + 8 years experience

Tools

Office 365

Ticketing systems

Job description

Bring your technical support expertise to a high-visibility role supporting executive leadership and their teams in a fast-paced environment. This position offers the opportunity to combine hands-on troubleshooting, audio/visual support, and process improvement while helping deliver a seamless support experience.

Responsibilities

• Provide responsive support for software, hardware, installation, and break/fix needs both in person and remotely
• Support audio, video, and conferencing tools for meetings, events, and executive presentations
• Assist with executive meetings on-site and off-site, including AV setup, coordination, and troubleshooting
• Create and maintain knowledge base content to help standardize solutions for common issues
• Investigate recurring problems, identify root causes, and partner with support teams on corrective actions
• Conduct site evaluations and risk assessments for executive and board-level meetings
• Support Windows, Mac OS, mobile devices, and common business applications
• Work across teams to deliver a professional, high-quality support experience
• Be available for flexible hours, including occasional evenings, weekends, travel, and off-site work as needed

Skills

• Bachelor’s degree in a technical field, or a high school diploma/GED with 8 years of equivalent experience
• At least 4 years of overall experience, including 1 year in a technical support role
• Experience supporting audio/visual technology, including both hardware and software
• Working knowledge of Windows, Mac OS, and mobile operating systems
• Experience with Office 365 and similar business productivity tools
• Experience using ticketing systems while meeting service level expectations
• Strong customer service mindset with a proactive approach to support
• Excellent verbal and written communication skills
• Ability to stay organized and calm while supporting time-sensitive requests

Preferred Skills

• Experience supporting executive or C-suite stakeholders
• Background in mentoring or guiding technical team members
• Ability to adapt quickly in a changing, fast-paced environment
• Strong problem-solving skills and sound judgment under pressure
• Collaborative approach and willingness to work cross-functionally

Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where people of all backgrounds can thrive. We value different perspectives, encourage collaboration, and strive to create an environment where every team member feels respected, supported, and empowered to do their best work.

The pay range for this role is $22 - $39 per hour based on qualifications and experience. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement.