Audio Visual Technician

SAIC; Arlington (VA); Presencial; USD 40.000 - 80.000; Jornada completa

Descripción de la vacante

SAIC seeks an experienced Audio Visual Technician to provide AV and VTC support for FDIC events in Arlington, VA. This role covers setup, operation, testing, and troubleshooting of video conferences, codecs, cameras, displays, and related tech.

You will coordinate event schedules, maintain documentation, and deliver outstanding customer service to FDIC staff. A FDIC Public Trust clearance is required or obtainable; lifting up to 50 lbs and varied hours are expected.

Formación

• Associate's degree or higher in Audio Visual Technology or related field with six+ years of experience.
• 2–4 years of hands-on AV/VTC support in a professional environment.

Responsabilidades

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting.
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure.
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner.
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges.
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems.
• Maintain technical documentation including system configurations, SOPs, and equipment inventories.
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels.

Conocimientos

VTC support

Scheduling coordination

Customer service

Independent work

Troubleshooting

Educación

Associate's degree or higher in AV Technology or related field

Herramientas

Crestron

AMX

Extron

HDMI/HDBaseT/SDI

MS Teams/Webex/Zoom

Descripción del empleo

Description

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Key Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
• Maintain technical documentation including system configurations, SOPs, and equipment inventories
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Qualifications

• Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree
• 2–4 years of hands-on AV and VTC technical support experience in a professional environment
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)
• Ability to work independently and manage multiple priorities in a fast-paced setting
• Strong troubleshooting, communication, and customer service skills
• Must be able to obtain and maintain an FDIC Public Trust clearance
• Must be able to lift up to 50 pounds
• Flexibility to work varied hours to support scheduled events as needed

Preferred Qualifications

• Experience supporting AV/VTC in a federal government environment
• CTS, CTS-I, or CTS-D certification from AVIXA
• Familiarity with ITSM ticketing systems (e.g., ServiceNow)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability