Audio Visual Technician

Science Applications International Corp.; Dallas (TX); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC seeks an experienced Audio Visual Technician to deliver AV and VTC support for events at the FDIC. The role requires setup, testing, operation, and issue resolution for videoconferencing systems and related infrastructure.

The ideal candidate has 6+ years in AV/VTC, experience with Teams, Webex, or Zoom, and proficiency with Crestron/AMX/Extron control systems. Flexibility for varied hours and reliable customer service are essential.

Qualifications

• Associate degree or higher in AV/IT or related field with 6+ years of experience.
• Experience supporting AV/VTC in professional environments.
• Experience with Teams, Webex, or Zoom and familiarity with AV control systems.

Responsibilities

• Provide AV and VTC technical support for events, including setup and testing.
• Configure and maintain VTC endpoints, codecs, cameras, displays, and related gear.
• Troubleshoot hardware, software, and connectivity issues promptly.
• Follow procedures and policies to address AV/VTC challenges.
• Assist with installation, commissioning, and hardware upgrades.

Skills

Video conferencing platforms

Troubleshooting

Communication

Customer service

Multitasking

Education

Associate degree or higher in AV/IT

Tools

Crestron

AMX

Extron

HDMI

HDBaseT

SDI

ServiceNow

Job description

Description

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Key Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
• Maintain technical documentation including system configurations, SOPs, and equipment inventories
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Qualifications

• Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree.
• 2-4 years of hands-on AV and VTC technical support experience in a professional environment
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)
• Ability to work independently and manage multiple priorities in a fast-paced setting
• Strong troubleshooting, communication, and customer service skills
• Must be able to obtain and maintain an FDIC Public Trust clearance
• Must be able to lift up to 50 pounds
• Flexibility to work varied hours to support scheduled events as needed

Preferred Qualifications

• Experience supporting AV/VTC in a federal government environment
• CTS, CTS-I, or CTS-D certification from AVIXA
• Familiarity with ITSM ticketing systems (e.g., ServiceNow)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.