Audio Visual Tech IV

SAIC; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

SAIC seeks an experienced Audio Visual Technician to provide AV/VTC support for FDIC events in the Dallas area. You will configure and operate VTC endpoints, test systems, and troubleshoot complex issues to ensure flawless live events.

The role requires 2–4 years of hands-on AV/VTC experience, proficiency with MS Teams, Webex or Zoom, and the ability to obtain FDIC Public Trust clearance. You will maintain documentation and support end-user needs across levels.

Qualifications

• Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience.
• 2-4 years of hands-on AV and VTC technical support experience in a professional environment.
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom.
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI).
• Ability to work independently and manage multiple priorities in a fast-paced setting.
• Strong troubleshooting, communication, and customer service skills.
• Must be able to obtain and maintain an FDIC Public Trust clearance
• Must be able to lift up to 50 pounds
• Flexibility to work varied hours to support scheduled events as needed

Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
• Maintain technical documentation including system configurations, SOPs, and equipment inventories
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Skills

Troubleshooting

Customer service

Communication

Independent work

Multitasking

Education

Associate's degree or higher in Audio Visual Technology

Tools

MS Teams

Cisco Webex

Zoom

Crestron

AMX

Extron

Job description

We are seeking an experienced Audio Visual Technician to provide technical support for video-teleconferencing (VTC) and audiovisual events at the Federal Deposit Insurance Corporation (FDIC). The ideal candidate is a self-starter who thrives in a fast-paced environment and is committed to delivering high-quality AV and VTC support to a federal government client.

Key Responsibilities

• Provide technical support for AV and VTC events, including scheduling coordination, equipment setup, system testing, live event operation, and troubleshooting
• Configure, operate, and maintain VTC endpoints, codecs, cameras, displays, and related infrastructure
• Diagnose and resolve AV and VTC hardware, software, and connectivity issues in a timely manner
• Implement procedures, policies, and technical solutions to address customer AV and VTC challenges
• Participate in the installation, commissioning, and hardware upgrades of AV and VTC systems
• Maintain technical documentation including system configurations, SOPs, and equipment inventories
• Deliver exceptional customer service to FDIC employees and stakeholders at all levels

Required Qualifications

• Associate's degree or higher in Audio Visual Technology, Information Technology, or related field; with six (6) years or more of related experience. Additional experience may be considered in lieu of a degree.
• 2-4 years of hands-on AV and VTC technical support experience in a professional environment
• Proficiency with enterprise video conferencing platforms such as Microsoft Teams, Cisco Webex, and/or Zoom
• Working knowledge of AV control systems (Crestron, AMX, Extron) and signal flow (HDMI, HDBaseT, SDI)
• Ability to work independently and manage multiple priorities in a fast-paced setting
• Strong troubleshooting, communication, and customer service skills
• Must be able to obtain and maintain an FDIC Public Trust clearance
• Must be able to lift up to 50 pounds
• Flexibility to work varied hours to support scheduled events as needed

Preferred Qualifications

• Experience supporting AV/VTC in a federal government environment
• CTS, CTS-I, or CTS-D certification from AVIXA
• Familiarity with ITSM ticketing systems (e.g., ServiceNow)