Video Conferencing Technician

Strive Solutions; Florida; On-site; USD 60,000 - 85,000; Full time

Job summary

Strive Solutions provides secure video teleconferencing support for federal customers, configuring, operating, and monitoring VTC and AV systems to ensure reliable performance from setup to delivery of high-visibility meetings and events.

Key duties include troubleshooting during live events, coordinating with network and security teams, documenting configurations and procedures, training users, and maintaining system performance for mission-critical communications.

Qualifications

• Hands-on experience with VTC/AV equipment and operations.
• Strong diagnostic and problem-solving skills for real-time support.
• Ability to work collaboratively in a security-focused environment.
• Clear documentation and user-facing training skills.

Responsibilities

• Provide secure VTC/AV support for federal customers from setup to delivery.
• Troubleshoot connectivity, audio, and video issues during live events.
• Coordinate with network and security teams to maintain secure operations.
• Document system configurations, procedures, and troubleshooting outcomes.
• Train users on VTC/AV systems to promote effective adoption and proper usage.

Skills

VTC hardware

Real-time troubleshooting

Security-focused collaboration

Documentation & user training

Tools

VTC equipment

Job description

Provide secure video teleconferencing (VTC) support for federal customers by configuring, operating, and monitoring VTC and audio-visual (AV) systems. Facilitate high-visibility meetings and events, ensuring reliable performance from setup through delivery.

Key duties

• Rapidly troubleshoot connectivity, audio, and video issues during live events.
• Coordinate with network and security teams to maintain secure operations.
• Document system configurations, procedures, and troubleshooting outcomes.
• Train users on VTC/AV systems to promote effective adoption and proper usage.
• Monitor and maintain VTC/AV performance to support mission-critical communications.

Qualifications/skills

• Hands-on experience with VTC and AV equipment and operations.
• Strong diagnostic and problem-solving skills for real-time technical support.
• Ability to work collaboratively in a security-focused environment.
• Clear documentation and user-facing training skills.