Audio Visual Specialist

Greenberg Traurig, LLP; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A global law firm located in Atlanta is seeking an Audio Visual Specialist to enhance conferencing services. This role involves coordinating audio/video calls, managing audiovisual systems, and ensuring client satisfaction. Candidates should possess strong customer service skills and proficiency in audiovisual technology, with a High School Diploma as a minimum requirement. The position offers an opportunity to work in a supportive environment focused on collaboration and innovation.

Qualifications

• 3+ years of audiovisual experience desired.
• Experience with customer service or hospitality preferred.
• Proficiency with Windows-based software required.

Responsibilities

• Coordinates audio/video calls with vendors, other offices and clients.
• Operates and supports audiovisual systems.
• Performs setup, operation, and breakdown of audiovisual equipment.

Skills

Attention to detail

Excellent customer service skills

Strong communication skills

Ability to resolve moderately complex issues

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Tools

Q-SYS Level 1 certification

Q-SYS Level 2 certification

Video editing software

Job description

Overview

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as an Audio Visual Specialist located in our Atlanta office.

This role will be based in our Atlanta office, on an in-office basis. This role reports to the Director of Enterprise Audio Visual.

Position Summary

The function of the Audio Visual Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the Director of Enterprise Audio Visual and works directly with hospitality and other client services. The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends and holidays.

Key Responsibilities

• Coordinates audio/video calls with vendors, other offices and clients
• Operates and supports audiovisual systems
• Consults on, analyzes and configures the proper audiovisual components required for each event
• Manages, maintains and troubleshoots audiovisual equipment and components
• Attends meetings to discuss events and establishes audiovisual needs
• Documents and maintains audiovisual requirements per event
• Performs proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
• Tracks client support requests and system failures
• Escalates complex issues to advance support service teams and vendors
• Creates, edits and maintains training materials regarding common operations and support issues
• Edits video recordings

Qualifications

Skills & Competencies

• Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
• Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments
• Excellent customer service skills and strives to exceed client expectations
• Strong communication skills, including active listening and the ability to convey information clearly in both written and verbal communication
• Ability to resolve moderately complex issues or suggest alternative solutions

• Education & Prior Experience
• High School Diploma is required; Associate’s or Bachelor’s Degree preferred
• 3+ years of audiovisual experience desired
• Q-SYS Level 1 certification required
• Q-SYS Level 2 certification preferred
• Experience with customer service or hospitality experience preferred
• Experience in the following, but not limited to, is highly recommended:
• Audio/Digital audio/playback/record systems
• Video/Digital video/playback/record systems
• Video Wall Management & Calibration
• Video editing software
• Advanced Lighting - Dimming and Lighting Controls
• Power Speakers
• Channeling of microphones
• Wireless, Handheld, Lavaliere Microphones
• Push to Talk Systems
• 4 -24 Channel Mixers
• Set up of broadcast cameras
• Basic Electrical and Power Distribution
• IP Addressing knowledge
• Switches and basic networking skills
• Wireless Networking/Troubleshooting
• Standard troubleshooting skills related to desktop computer hardware and software
• Dante
• Shure products and software

Technology

• Proficiency with Windows-based software and Microsoft Word, Excel and Outlook required
• Extensive knowledge of Video Matrix systems and AV Switchers
• General knowledge of computer hardware, software support and Windows operating system
• Basic understanding of networking devices, cabling and associated troubleshooting

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.