Audio/Visual On-Site Support Technician

A-V Services, Inc.; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Comprehensive health insurance

401(k) with company match

Paid vacations and holidays

Job summary

A premier audio-visual company based in Austin, Texas is seeking a Technical Talent Resource Manager to provide on-site audio/visual/multimedia support. The ideal candidate will possess strong AV skills, have 3–4 years experience in the industry, and ideally hold an Associate's degree. Responsibilities include operating AV during live events, troubleshooting issues, and maintaining systems. The company offers a variety of benefits including health insurance and a 401(k) plan.

Qualifications

• 3–4 years of industry experience with audio, video, and presentation systems.
• Experience with audiovisual technologies supporting video conferencing and cable television.
• Ability to read and understand audiovisual signal flow diagrams.
• Strong troubleshooting skills are essential.
• Excellent communication skills, both verbally and in writing.

Responsibilities

• Operate AV in a control room environment and support conference events.
• Perform setup and maintenance of audiovisual systems.
• Troubleshoot and resolve audiovisual issues efficiently.
• Communicate with clients about AV system performance and issues.

Skills

Customer service

Audio visual skills

Troubleshooting skills

Ability to communicate effectively

Education

Associate's degree in a technology related field

Tools

Cisco Codec

Crestron

Video walls

Job description

Technical Talent Resource Manager @ A-V Services, Inc. | Audio-Visual Production

A-V Services Inc., a leading AV company with multiple Fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks an Audio/Visual/Multimedia Support Technician for on‑site support. Must have great customer service with emphasis supporting the corporate work sector, and comprehensive audio video skills. Ideal candidate would have an associate’s level college degree in a technology related field and/or a minimum of 3 years of previous employment with AV support responsibilities in the AV industry.

Responsibilities

Operate AV in a control room environment and provide conference floor support for live audio/video events. Support technical users with AV equipment such as switching and routing technology, handheld microphones, lav mics, video switching, and assist with internal communications for event support tasks.

Overall responsibilities include:

• Pre‑meeting setup of audiovisual systems to ensure operational readiness.
• On‑going operational training and assistance.
• Advise on the proper implementation of consumable and spare parts.
• Perform minor maintenance checkups and repairs, including proactive and preventative maintenance checks.
• Troubleshoot and coordinate removal/reinstallation of audiovisual equipment in need of shop repair.
• Assist in coordination and setup for special events, including display content and video wall support.
• Provide end‑to‑end troubleshooting support and resolution of audiovisual related issues.
• Maintain an issue log for each system to provide trend analysis information.
• Communicate internally with the client on all AV issues, particularly those with long lead‑time resolution.
• Support and maintain Crestron, Asset Management, Crestron Room Scheduler panels, integration with the client Outlook system, and daily room scheduling.

Qualifications

• 3–4 years of industry experience servicing audio, video, audiovisual, and presentation systems.
• Experience with audiovisual technologies including video conferencing (Cisco Codec), cable television (Verizon FiOS), Crestron Fusion, Toolbox, and video walls.
• Ability to read and understand audiovisual signal flow diagrams and wiring details, and maintain all signal flow diagrams, cut sheets, and conference room Crestron coding files.
• Strong troubleshooting skills.
• Client‑focused with the ability to work independently with minimal supervision, and excellent communication skills, both verbally and in writing, from a technical perspective as well as with non‑technical end users at all levels.
• Associate’s degree in a technology related field (preferred).

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive and comprehensive health insurance: medical, vision, dental
• Life insurance
• 401(k) with company match
• Short‑term and long‑term disability insurance
• Flexible Spending Account (FSA) and Health Reimbursement Arrangement (HRA)
• Commuter Benefit Card
• Full paid vacations and paid holidays

Commitment to Diversity and Inclusion

At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are a proud equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.

Our employees are our greatest asset, and we celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio‑economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.