Audio Tech Support II — Nashville, Flexible Hours

Sennheiser; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Inspiring work environment

Flexible working hours

International collaboration

Job summary

Sennheiser is seeking an Audio Technical Support Specialist 2 for an on-site role in Nashville, TN. The candidate will provide level 1 and 2 support to customers, diagnose audio and IT-related issues, and craft helpful guidance.

Strong communication and 5+ years in customer service or technical support are expected. This position emphasizes knowledge of audio technologies, CRM systems, and cross-functional collaboration in a dynamic environment.

Qualifications

• Provides level 1 and 2 support via phone, email, and chat.
• Diagnoses product issues and guides users with step-by-step solutions.
• Maintains foundational knowledge of audio, network audio, IT networking, DSP, RF, and microphones.

Responsibilities

• Provide level 1 and 2 support to internal and external customers via phone, email, and chat.
• Diagnose product and tool problems and walk users through solutions.
• Create and share clear how-to guidance and articles.

Skills

Technical product knowledge

MS Office proficiency

Customer service

English fluency

Communication

Data entry

Troubleshooting

Education

High School Diploma or higher

Tools

Zendesk

CRM

BI

Job description

Sennheiser is seeking an Audio Technical Support Specialist 2 for an on-site role in Nashville, TN. The candidate will provide level 1 and 2 support to customers, diagnose audio and IT-related issues, and craft helpful guidance.

Strong communication and 5+ years in customer service or technical support are expected. This position emphasizes knowledge of audio technologies, CRM systems, and cross-functional collaboration in a dynamic environment.