Audio Technical Support Specialist 2

Sennheiser; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Inspiring work environment

Flexible working hours

International collaboration

Job summary

Sennheiser is seeking an Audio Technical Support Specialist 2 for an on-site role in Nashville, TN. The candidate will provide level 1 and 2 support to customers, diagnose audio and IT-related issues, and craft helpful guidance.

Strong communication and 5+ years in customer service or technical support are expected. This position emphasizes knowledge of audio technologies, CRM systems, and cross-functional collaboration in a dynamic environment.

Qualifications

• Provides level 1 and 2 support via phone, email, and chat.
• Diagnoses product issues and guides users with step-by-step solutions.
• Maintains foundational knowledge of audio, network audio, IT networking, DSP, RF, and microphones.

Responsibilities

• Provide level 1 and 2 support to internal and external customers via phone, email, and chat.
• Diagnose product and tool problems and walk users through solutions.
• Create and share clear how-to guidance and articles.

Skills

Technical product knowledge

MS Office proficiency

Customer service

English fluency

Communication

Data entry

Troubleshooting

Education

High School Diploma or higher

Tools

Zendesk

CRM

BI

Job description

Job Description

Audio Technical Support Specialist 2

Job Location: United States-Nashville

Sound made by Sennheiser – For more than 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as

• This position is an on-site position in Nashville, TN***

The Technical Support Specialist 2 provides level one and two support to internal and external customers, assisting with product and self help tool issues through phone, email, and chat while delivering clear, high quality customer service. The role involves diagnosing product and tool problems, creating “how to” guidance, and walking users through step by step solutions in a way they can easily understand. Level 1+2 support requires the ability to perform basic troubleshooting across all Sennheiser Group products, software, and services, along with awareness of competitive products. It also requires foundational knowledge of key technologies used in Sennheiser solutions, including general audio, network audio and IT networking, digital audio, DSP flow and processing, RF wireless transmission (analog and digital), wired microphones, and broadcast headsets.|

Competencies/Qualifications

• Understands technical products and audio‑industry technologies
• Strong PC skills in MS Office; JD Edwards preferred
• Excellent customer service, communication, and active listening
• Fluent in native language and English
• Strong interpersonal, data‑entry, and organizational abilities
• Effective problem‑solving with limited assistance
• Quick learner of systems and procedures
• Builds culturally aware, positive working relationships
• Detail‑oriented, self‑directed, and able to work independently or in a team
• Strong analytical and troubleshooting skills
• High School Degree – 2-4 year university degree preferred;
• 5+ years’ previous customer service experience or technical support role; strong support system experience(i.e. Zendesk, CRM and BI)

What You Can Expect From Us

• Inspiring Work Environment: Become a part of our international family business, where a modern and dynamic work atmosphere awaits you. At Sennheiser, people and their mindset are at the heart of everything we do - they are our most valuable asset.
• Flexible Working Models: We offer flexible working hours and mobile work options to help you balance your professional and personal life.
• International Collaboration: Look forward to working in a global team collaboration and contributing to exciting projects that shape the future of audio.

The audio world is diverse — from concerts and lecture halls to streaming platforms, meeting spaces, and studio recordings. So are we at Sennheiser.

We welcome applicants from all backgrounds, regardless of gender identity, national origin, sexual orientation, ethnicity, religion, disability, or age.

Please feel free to contact us at [e-mail].

Further Information

Recruiter: Lori Kaminski

E-Mail Recruiter: [e-mail]

Legal Entity: Sennheiser Electronic Corporation