Technical Support Specialist I - Audio & Power

Socket.dev; Carlsbad (CA); On-site; USD 30,000 - 37,000; Full time

Job summary

Nice North America in Carlsbad, CA seeks a Tech Support Specialist I to deliver high-level support for Nice Audio/Power lines and to train teammates while assisting with knowledge content and returns. This frontline role requires strong AV product knowledge and customer service excellence.

Hours are 7:30 a.m. – 4:00 p.m. PST, Monday–Friday. Ideal candidates have 1–2 years in a technical support call center and ability to troubleshoot complex equipment in fast-paced environments.

Qualifications

• High-school diploma required; associate degree preferred.
• Experience handling heavy inbound call volume in a tech support center.
• Knowledge of commercial AV products and power management equipment is a plus.

Responsibilities

• Provide front-line technical support via phone, email and chat.
• Assist with installation troubleshooting and product design inquiries.
• Coach and train new team members and maintain knowledge bases.
• Document calls and escalate issues to supervisors as needed.
• Stay current with NICE products and support procedures.

Skills

Inbound calls

Technical troubleshooting

Customer service

Audio-Visual products

Power supplies/UPS

Windows OS

Communication

Training/coaching

Education

High-school diploma

Associate degree or equivalent

Job description

Nice North America in Carlsbad, CA seeks a Tech Support Specialist I to deliver high-level support for Nice Audio/Power lines and to train teammates while assisting with knowledge content and returns. This frontline role requires strong AV product knowledge and customer service excellence.

Hours are 7:30 a.m. – 4:00 p.m. PST, Monday–Friday. Ideal candidates have 1–2 years in a technical support call center and ability to troubleshoot complex equipment in fast-paced environments.