Auction Services Manager: Lead Customer Care & Operations

RB Global Inc.; Northern (KY); Hybrid; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan with company match

Zusammenfassung

RB Global is seeking a Customer Service Manager to oversee auction administration and staff on sale days. You will be the primary contact for customers, ensuring timely and accurate information before, during, and after auctions.

The role emphasizes leadership, process improvement, and strong communication across departments. Candidates should have supervisory experience and a proven ability to manage high-pressure situations while maintaining integrity and service quality.

Qualifikationen

• 2 years of customer service experience in a related field.
• Minimum 1 year in a supervisory role.
• Strong computer skills and ability to learn new systems, data entry accuracy.
• DMV document processing experience is a plus.
• Experience with Sales Tax collection, exemption and remittance.
• Demonstrated leadership and initiative.
• Strong problem solving, organizational, and time management skills.
• Ability to work independently with minimal supervision.

Aufgaben

• Maximize sales and profitability by monitoring costs and shrink in auction administration and sale day staffing.
• Maintain exceptional customer service by monitoring and managing service levels.
• Lead by example with superior customer service and salesmanship.
• Hire, coach, and train team on customer service decisions (refunds, invoicing, owner details, complaints).
• Ensure team proficiency with RB Global computer systems, customer registration and payment requirements.
• Process DMV transfer documents, CE certificates; collect appropriate Sales Tax or exemptions; reconcile sales and accounts receivable; manage supplies.
• Act as liaison to ensure accurate reporting across the organization.
• Build and maintain relationships with customers, financial institutions, tax offices, and DMV branches.
• Set up and maintain systems used to manage auction information.
• Follow up on all customer inquiries and escalate issues to senior management.
• Perform other duties as assigned.

Kenntnisse

Customer service

Supervisory experience

Data entry

DMV process knowledge

Communication skills

Problem solving

Team collaboration

Adaptability

Tools

RBA computer systems

Jobbeschreibung

RB Global is seeking a Customer Service Manager to oversee auction administration and staff on sale days. You will be the primary contact for customers, ensuring timely and accurate information before, during, and after auctions.

The role emphasizes leadership, process improvement, and strong communication across departments. Candidates should have supervisory experience and a proven ability to manage high-pressure situations while maintaining integrity and service quality.