Auction Front Desk Specialist

ACV Auctions; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Colonial Group in Dallas, TX is seeking an Office Clerk to deliver high-quality customer service at the front desk. You will greet buyers and sellers, process payments, handle invoices and titles, and issue checks while keeping operations organized to resolve inquiries quickly.

The role emphasizes problem solving, familiarity with simple computer systems, and strong English communication. It is an on-site position requiring a positive attitude and the ability to work mostly seated with

Qualifications

• Ability to read, write, speak and understand English.
• Organization and resourcefulness
• Ability to learn and operate basic computer systems and applications
• 80% sitting / 20% standing
• Understand what resource/department to involve.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Issue gate passes for customer auction day access.
• Receive and greet all customers at the front desk to connect them with the correct department.
• Accept and process payments from customers on invoices and purchases.
• Issue sellers check to the dealer representative
• Ensure buyers are issued their titles to purchased vehicles.
• Perform additional duties as assigned.

Skills

English proficiency

Organization skills

Resourcefulness

Computer literacy

Stamina

Interdepartmental communication

Tools

Basic computer systems

Job description

Who we are looking for:

The Office Clerk is responsible for providing high quality customer service to our auction customers. The Office Clerk is able to greet customers at the front desk with a positive attitude, solve problems with payments, titles, and invoices along with issuing checks. The Office Clerk is knowledgeable of all auction business and is organized in order to provide quick resolution on customer inquiries.

What you will do:

Actively and consistently support all efforts to simplify and enhance the customer experience. Issue gate passes for customer auction day access. Receive and greet all customers at the front desk to connect them with the correct department. Accept and process payments from customers on invoices and purchases. Issue sellers check to the dealer representative Ensure buyers are issued their titles to purchased vehicles. Perform additional duties as assigned.

What you will need:

Ability to read, write, speak and understand English. Organization and resourcefulness Ability to learn and operate basic computer systems and applications 80% sitting / 20% standing Understand what resource/department to involve.

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