Front Desk Receptionist Auto Tech Customer Care

ACV Auctions; Portland (OR); Vor Ort; USD 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Medical plans

Short-Term Disability

Long-Term Disability

Life Insurance

Dental and Vision

Paid time off

Holidays & floating holidays

Stock Purchase Program

401(k)

Zusammenfassung

ACV Auctions is seeking a Receptionist to be the first point of contact for visitors, customers, and vendors. You will greet people, manage phone calls, provide information, and handle basic inquiries while delivering friendly, efficient service.

This role supports operations in a fast-paced dealership environment, coordinating check-ins, directing visitors, data entry, mail, and routine administrative tasks, with a focus on accuracy and professionalism.

Qualifikationen

• 1+ years of customer service or receptionist experience.
• Strong communication and organizational skills.
• Proficient with MS Office applications.

Aufgaben

• Greet and assist visitors, customers, and vendors with a professional first impression.
• Answer and triage incoming calls, providing courteous service.
• Provide information about auctions, inventory, and general inquiries.
• Coordinate and schedule Block Clerks.
• Perform data entry, filing, and routine administrative tasks.
• Receive and route mail and package deliveries.
• Maintain accurate records of customer interactions and tasks.
• Ensure a secure and welcoming reception area.

Kenntnisse

Communication

Multitasking

Organizational

Time management

Team player

Ausbildung

High School Diploma or GED

Tools

MS Word

MS Excel

MS Outlook

Database basics

Jobbeschreibung

Job Summary:

The Receptionist is the first point of contact for visitors, customers, and vendors, providing exceptional customer service. This role will greet and assist individuals, manage phone calls, provide information and resolution to basic inquiries, and perform various administrative tasks.

Accountabilities & Responsibilities:

• Greet and welcome visitors, customers, and vendors, providing a friendly and professional first impression.

• Answer and triage incoming phone calls, ensuring prompt and courteous handling of inquiries.

• Provide accurate and helpful information to callers and visitors regarding auctions, vehicle inventory, and general inquiries.

• Coordinate and schedule Block Clerks.

• Maintain a neat and organized reception area, ensuring a welcoming and professional atmosphere.

• Register and check-in customers, ensuring required documentation is completed accurately and efficiently.

• Direct customers to appropriate departments, ensuring an efficient flow of traffic.

• Assist with basic administrative tasks, such as data entry, filing, and document preparation.

• Receive and route incoming mail and package deliveries.

• Assist with customer inquiries and resolve issues promptly and professionally.

• Maintain accurate records and documentation related to customer interactions and administrative tasks.

• Stay updated on auction schedules, promotions, and policies to provide accurate information to customers.

• Follow security and safety protocols to ensure a secure and safe environment for staff and visitors.

• Perform additional duties as assigned.

Experience & Education:

• High School Diploma or GED required.

• 1+ years’ experience in a customer service or receptionist role, preferably within the automotive industry.

Knowledge & Skills:

• Ability to read, write, speak and understand English.

• Demonstrated communication skills, both verbal and written, with a professional and friendly phone and in-person demeanor.

• Proven organizational and multitasking abilities, with attention to detail.

• Experience using computer software and applications, including MS Office Suite (particularly Word, Excel, and Outlook) and basic database management.

• Customer-focused mindset and ability to handle customer inquiries and resolve issues promptly.

• Ability to work independently and as part of a team in a fast-paced and dynamic environment.

• Strong time management skills and ability to prioritize tasks effectively.

• Ability to work under pressure in a fast-paced and dynamic environment.

• Ability to work independently as well as collaboratively in a team environment.

• Must be able to work in traditional office conditions, including sitting for extended periods of time.

• Able to lift, push, pull, or move items weighing up to 25 lbs. for various needs, including maintaining traditional office equipment such as printers, fax machines, copiers, and computers.

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