Attraction Group Sales Specialist

Answers In Genesis Group; Erlanger (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Answers in Genesis HQ - Erlanger, KY is seeking a Group Sales Specialist to handle pre-visit bookings, member maintenance, and guest inquiries. You will manage group reservations for visits, workshops, and events while maintaining accurate account data and assisting with lodging and itinerary planning.

The role requires strong communication skills, integrity, and the ability to multitask in a busy museum environment across Ark Encounter and Creation Museum activities.

Qualifications

• Strong interpersonal relationship skills with guests and coworkers.
• Excellent verbal and written communication abilities.
• Ability to multitask and follow instructions in a fast-paced environment.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture in all work.
• Handle inbound calls and emails about attractions, reservations, and events.
• Create and maintain advance group reservations and provide lodging suggestions.
• Maintain member and pass-holder accounts and perform data entry and reporting.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Education

High school diploma or equivalent

Tools

BOS ticketing software

Job description

Job DetailsJob Location: Answers in Genesis HQ - Erlanger, KY 41018Position Type: Full TimeJob Category: Customer ServiceSales & Reservations Department personnel are responsible for a widespread range of tasks, but their primary duty is creating the best experience possible for our guests. Group Sales Specialists are responsible for pre-visit communication with guests as they book reservations for group visits, workshops, special events, etc., perform membership account maintenance, and answer various questions regarding the attractions, ministry and partner hotels.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Execute the ministry vision of providing excellent service to all external and internal guests and promote this vision among coworkers.
• Answer inbound phone calls and emails regarding all attraction functions.
• Create and maintain advance reservations for group visits, workshops, special events, etc.
• Provide personalized suggestions to groups for lodging and itinerary planning
• Perform account maintenance for members and pass-holders.
• Data entry and reporting across various museum functions.
• Configure and administer BOS ticketing software for tickets, events, reservations, etc.
• Maintain knowledge of daily operations at both the Ark Encounter and the Creation Museum.
• Stay up-to-date and prepared to answer guest questions regarding attractions exhibits, programs, special events, hotel partners etc., as well as other Answers in Genesis activities outside of attractions operations.
• And all other duties and responsibilities assigned by management.

QualificationsRequirements

• Must agree with and be able to sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regularly attends a local Bible-believing church.
• Strong interpersonal relationship skills – ability to interact with guests and coworkers across all departments and levels.
• Knowledge of Answers in Genesis, Creation Museum and Ark Encounter mission, philosophy, values, and objectives.
• Ability to memorize and retain facts, scripts, procedures, etc.
• Excellent verbal and written communication skills.
• Availability to provide phone coverage during business hours and extended hours as needed.
• Exceptional ability to multitask and accurately follow instructions in a fast-paced environment.

Items Needed for Possible Employment

• Completion of on-line application, https://answersingenesis.org
• Salary Requirements
• Salvation Testimony
• Creation Belief Statement
• Confirmation of your agreement with the AiG Statement of Faith (AiG Statement of Faith can be found on the website).https://answersingenesis.org/about/faith/
• Completion of a Background Check and Pre-Employment Drug Screen