Guest Experience & Admissions Specialist

Answers in Genesis; Kentucky; On-site; USD 26,000 - 38,000; Full time

Job summary

Answers in Genesis seeks an Attraction Admissions Specialist to ensure a frictionless guest experience at Ark Encounter in Williamstown, KY. You will manage entry, ticketing, and bus loading with a friendly, service-minded approach.

This full-time role emphasizes safety, crowd flow, and reliable cash handling while upholding the organization's faith-based standards and mission-driven culture.

Qualifications

• Must agree with and sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regularly attends a local Bible-believing church.
• Customer service skills: friendly and courteous with guests.
• Assertive in directing traffic flow and giving directions to large crowds.
• Basic Math skills: Accuracy in cash and financial transactions with guests.
• Organizational skills: rotation of date sensitive inventory and cleaning.
• Must be able to stand and move about throughout the attraction for the entire length of shift.
• Perform duties in varied temperature and weather conditions throughout the attraction (e.g., extreme heat/cold, wind, rain, snow).
• Bend and lift between 25 to 75 pounds.
• Punctual: arriving at workstations at the schedule time.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Provide excellent service to all guests by creating a frictionless experience throughout their visit to the attraction.
• Workstation may be located at the attraction entry/exit points, admissions ticketing windows, bus loading areas, and parking lot.
• Provide excellent service to all guests by greeting, directing guests, and answering questions relative to attraction and event information and wayfinding.
• Proactively engage guests to direct and enforce traffic flow.
• Assist guests with renting wheelchairs, strollers, and other mobility devices.
• All other duties and responsibilities as assigned by management.

Skills

Customer service

Traffic guidance

Cash handling

Mobility equipment

Job description

Answers in Genesis seeks an Attraction Admissions Specialist to ensure a frictionless guest experience at Ark Encounter in Williamstown, KY. You will manage entry, ticketing, and bus loading with a friendly, service-minded approach.

This full-time role emphasizes safety, crowd flow, and reliable cash handling while upholding the organization's faith-based standards and mission-driven culture.