Ark Encounter Admissions Coordinator

Answers in Genesis; Northern (KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

The Attractions Admissions Coordinator at Ark Encounter in Williamstown, KY, oversees the day-to-day operations of a guest entry area and guides staff to deliver a high-quality guest experience. You will lead hourly team members, ensure brand standards, manage ticketing interactions, and answer guest questions while upholding the ministry's mission and core values.

Weekend and event coverage is required. This role emphasizes safety, service, and a positive attitude as you help create memorable

Qualifications

• Must agree with and sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regular attendance at a local Bible-believing church.
• Strong interpersonal relationship skills - ability to interact with guests and coworkers across all departments and levels.
• Ability to memorize and retain facts, procedures, etc.
• Excellent verbal and written communication skills.
• Availability to regularly work weekends, holidays, and occasional events outside of normal operating hours.
• Must have a neat appearance, dress professionally in uniform, and represent the ministry in a professional manner.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second-mile mindset
• Prioritize personal integrity in all interactions and assignments
• Frequently inspects guest engagement zones for brand standards and requests corrective action for any issues
• Frequently provides inspection calibrations of staff operations to ensure compliance with SOPs
• Maintain proficiency in all staff positions and procedures.
• Sell tickets/operate ticket-selling register.
• Stay up-to-date and prepared to answer guest questions regarding Ark Encounter and Creation Museum.
• Ensure the safety of all guests through training and proficiency regarding safety and security procedures.
• Coordinates with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests
• Be able to model strong guest engagement skills.
• All other duties and responsibilities as assigned by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Conflict resolution

Education

Hospitality or Retail degree in progress

Tools

POS systems

Job description

Job DetailsJob Location: Ark Encounter - Williamstown, KY 41097Position Type: Full TimeJob Category: OperationsSummary

The Attractions Admissions Coordinator must be able to control and manage the day-to-day running of a specific area, ensuring that the preparation and presentation of the area meets our high standards. The coordinator will oversee operations of the processing and entry of all guests to the Ark Encounter. The coordinator leads a team of hourly staff to invest into the guest experience in critical guest engagement zones to answer questions. This position has a career path to fit your professional growth goals through professional development and managing a large staff to achieve great results by tackling challenges while having fun along the way. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Responsibilities

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second-mile mindset
• Prioritize personal integrity in all interactions and assignments
• Frequently inspects guest engagement zones for brand standards and requests corrective action for any issues
• Frequently provides inspection calibrations of staff operations to ensure compliance with SOPs
• Maintain proficiency in all staff positions and procedures.
• Sell tickets/operate ticket-selling register.
• Stay up-to-date and prepared to answer guest questions regarding Ark Encounter and Creation Museum.
• Ensure the safety of all guests through training and proficiency regarding safety and security procedures.
• Coordinates with Health and Safety and Department of Public Safety to ensure safe operations for staff and guests
• Be able to model strong guest engagement skills.
• All other duties and responsibilities as assigned by management.

QualificationsRequirements

• Must agree with and be able to sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regular attendance at a local Bible-believing church.
• Strong interpersonal relationship skills - ability to interact with guests and coworkers across all departments and levels.
• Ability to memorize and retain facts, procedures, etc.
• Excellent verbal and written communication skills.
• Availability to regularly work weekends, holidays, and occasional events outside of normal operating hours.
• Must have a neat appearance, dress professionally in uniform, and represent the ministry in a professional manner.
• Ability to sit, stand, walk, and converse with guests for up to five hours without a break and be able to move to different positions throughout an 8-10-hour day
• Exceptional ability to multitask and accurately following instructions in a fast-paced environment.
• Must possess conflict resolution skills.

Education & Experience

• 2+ years’ experience in hospitality, or similar industry
• Experience with POS systems in ticketing, retail, food service, or similar environment
• Degree (or significant progress toward a degree) in hospitality or retail is a plus